Medical Office Assistants ? Institute for Family Health

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• Participates and supports the health team in the direct patient care under the supervision of an RN/LPN/NP.

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• Demonstrates the ability to perform technical/service/administrative tasks.

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• Schedules patient appointments

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• Takes and monitors vital signs.

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• Performs heights, weights.

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• Performs phlebotomy and finger sticks.

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• Performs electrocardiograms.

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• ?Performs vision and hearing screening.

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• Performs routine maintenance/cleaning of equipment and instruments.

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• Responsible for performing complete registration of patient?s clinical, financial and demographic information.

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• Maintains patient charts/records/clinic logs and database in health center.

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• Notifies appropriate personnel regarding any malfunction in equipment.

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• Assists in inventory control for medical supplies.

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• Retrieves lab, pathology and diagnostics data from the outside laboratories.

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• Provides instruction and information to patients.

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• Acts rapidly and calmly during emergencies, initiates CPR and provides the necessary items called for by the team.

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• Performs any and all duties involving direct patient care as assigned by RN/LPN/NP within the framework of the New York State Nurse Practice Act and Policy and Procedures and the organization.

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• Provides no-show to providers for review and follow up on no-shows as documented in chart.

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• Documents as required by organization?s policy.

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• Complies with organization and departmental policies and procedures.

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• Chaperones for examinations as indicated by Dentist and/or Dental Hygienist staff and prepares patients for examinations as indicated.

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• Restocks exam/treatment rooms and monitors inventories of non-biological stock.

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• Assists patients with referrals as needed.

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• Keep examination rooms neat and clean.

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• Ensures that all equipment is sterilized on a daily basis.

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• Performs other duties as deemed necessary by the Dental Coordinator and Dental Director.

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• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.

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• ?Greets and checks in patients and assists them in accessing services in a timely manner.

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• Schedules patient appointments in Epic system.? Makes reminder and ?no show? calls, and provides schedule information to the practice.? Prints, schedules, and confirms appointments.

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• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.? Responsible for the integrity of the data.

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• Verifies insurance coverage.

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• Sends correspondence to patients? residence in order to remind, recall or reschedule appointments.

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Age Specific Competencies (check all patient population served)

??????? ?Neonate/Infant?? ?Pediatric? ?Adolescent? ?Adult? ?Geriatric?

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a. Identifies physical, behavioral and emotional characteristics typical for the age????

?? Group.

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b.Modifies approaches based on patient age-specific needs and responses to

?? Treatment.

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???????? c. Provides care for patients based on age-specific needs.

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???????? d. Uses communication techniques, which are age appropriate.

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B. Organizational/Managerial

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• Demonstrates the ability to set priorities and organize work.? Identifies reports and solves problem effectively.

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• Writes legibly and places initials on all work completed.

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• Participates in the department?s performance improvement activities.

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• Maintains patient/employee confidentiality in the management of information.

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• Participates in the development of other staff members.

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• Meets regulatory and annual health assessment requirements.

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• Identifies learning strengths and needs

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• Utilizes learning resources.

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• Assists with the orientation of new employees.

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• Participates in QI projects as directed by the Dental Coordinator or Dental Director

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• Attends in-services/conferences and completes regulatory requirements as directed.

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• Notifies appropriate staff of patient?s status.

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• Helps to maintain a therapeutic and clean environment.

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• Follows spoken and written directions and responds appropriately to constructive feedback.

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• Completes all necessary forms in an accurate and timely manner.

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• Is punctual and maintains a satisfactory attendance record.

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• Practices the principles of customer service training.

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• Ability to assume new assignments.

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C. Educational/Professional Development

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• Practices the principles of customer service training.

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• Uses proper telephone etiquette.

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• Ensures that all patients, visitors and guests, as well as co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect.

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• Demonstrates good judgment, discretion and ability to problem solve.

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D. Communication/Relationships

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• Demonstrates professionalism in attitude, dress, decorum and interactions with patients, clients and co-workers.

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• Demonstrates a professional, courteous, and respectful attitude in dealing with???

Patients, families, significant others, staff and extended community?

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• Practices as a member of the interdisciplinary care team via effective and respectful communication and collaboration.

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• May be required to perform other duties as assigned or perform other duties when necessary.

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Source: http://www.institute2000.org/2012/08/28/medical-office-assistants/?utm_source=rss&utm_medium=rss&utm_campaign=medical-office-assistants

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