Customer Analysis Manager - Harvey Nash HNIT Job Search ...

Our Data & Analysis Team are currently recruiting for a Customer Analysis Manager required to join a Data & Analysis team to manage a CRM program and support the organisation by providing detailed analysis of the Society's customers and products.The role holder will be responsible for developing a dynamic customer segmentation model for use in marketing campaigns and product/service development.

You will be required to identify trends and patterns within customer data, developing customer profiles for the Society's key customer groups and manage the production of all campaign lists.The successful candidate will be responsible for day to day management of the Customer Analysis Team. Therefore you will be able to demonstrate the ability to manage your own and team's workload, prioritising as appropriate to ensure deadlines and key project milestones are met.

This is a highly complex role requiring application of specialist knowledge to ongoing data analysis and a good understanding of statistical modelling and modelling techniques. The ideal candidate will have experience of data mining or statistical software - at least one of SAS, SPSS Business Objects or equivalent and possess professional experience of segmentation techniques.

You will be a confident communicator to interpret and present complex analytical data, in a verbal or written manner, to various audiences. This will require the ability to explain technical information to a non-technical audience. In taking forward recommendations from any analysis, the role holder is expected to be able to influence and persuade internal customers to take the appropriate action.

Source: http://www.harveynash.com/uk/hnit/jobs/details.asp?jobid=1418381&Sourceapply=4

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Source: http://agustinthomas11.typepad.com/blog/2012/08/customer-analysis-manager-harvey-nash-hnit-job-search.html

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