Tuesday, April 30, 2013

Benchmark's Bill Gurley: ?Uber Is Growing Faster Than eBay Did?

TechCrunch Disrupt NY 2013 - Day 1Today at Disrupt NY 2013, Benchmark partner Bill Gurley shared an interesting fact about Uber. “Uber is growing faster than eBay did,” Gurley said. In 1997, Benchmark invested $6.7 million in eBay. It was worth more than $5 billion less than two years later. Benchmark is also an investor in Uber. “Uber is probably the fastest growing company that we?ve ever had,” Gurley said. He insisted a lot on the quality of the product. If a company builds a good product, it will grow organically. Benchmark took part in Uber’s Series A and Series B rounds of respectively $11 million and $37 million. Gurley seemed very satisfied with this investment and only had good things to say about the car company. “The product is so good, there is no one spending hundreds of thousands of dollars on marketing,” Gurley said. eBay and Uber are both consumer companies that have reached a lot of customers in a very short time. It contrasts a lot with his comments about the past failures of the tech industry. “On the consumer side, the risk is what there was in the late 1990s, with too much money spent on marketing,” Gurley said. A few days ago, New York finally decided that e-hail services would be able to operate in the city. Last year Uber launched UberX in New York, its e-hailing service on top of regular taxis. But the company had to kill its service because of legislation issues. Uber will now be able to enter the market again, with competition from Hailo, TaxiMagic and others.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/59pVnzll9bg/

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Monday, April 29, 2013

Commercial Real Estate: Helpful Tips For You - Maynas Eric

Unless you already know where to start, locating the right kind of commercial property for your new business can be hard. Take the time to read this article.

If you?re a buyer or if you?re a seller, it?s important that you negotiate. Be heard and fight to get a fair property price.

You will need to have all of your financial information if you want to procure a commercial real estate loan. Not having your own financial statements in order will make a poor impression on the bank, possibly making them turn down your loan application.

TIP! Be sure to negotiate on the fact of what you are, the seller or buyer. Be certain your needs are met, your concerns are heard, and you champion a fair, honest price for the real estate.

Select your financing before you do anything else. Loan products and commercial lenders are different from home loans. They can actually be better in some ways. Commercial properties require huge down payments, but regulations make it possible to avoid responsibility if things go bad. Additionally, banks aren?t as picky about how you come up with the down payment.

Compile a number of people to partner with financially. These can be professional lenders, friends and family. This will allow you to ascertain cash flow. Come up with a contract where you have to pay back the loans either with a fixed rate of interest, or via a certain percentage of the property income.

A commercial loan usually requires a higher down payment when compared to a residential loan. It is in your best interest to search for the most trustworthy lenders and locate the best possible investments.

TIP! When dealing with commercial properties location is everything. When investing in a property, consider what type of neighborhood it is located in.

Square Footage

Be clearheaded about what amount of square footage is really usable. In commercial real estate, square footage can be reported in usable square footage only, or the total square footage which would include walls and unusable space as well. In order to make the whole transaction much more clear, it is important to know both square footage totals.

In the earliest stages of negotiating your lease, it is in your best interest to ensure that only a few conditions are capable of constituting acceptable means of default. This will greatly lessen the likelihood that the tenant might default. This is a bad thing, so do what you can to minimize the chance of it happening.

TIP! Before you sign a lease, find out about pest control. This is especially important when an area is known to have pest and rodent problems.

Real Estate

You should consult with a reputable lawyer before closing on any commercial real estate property transaction. If a complication arises relating to your real estate transaction, you should be represented by the best person in order to set everything straight.

All of your property buying ventures should include feng shui in their decor. Two fundamentals of feng shui are the removal of clutter and having a lot of open space. Both of these will also be attractive to prospective buyers.

TIP! Check the company?s reputation for customer service before you deal with them. If you don?t do your research and end up in bed with wolves, you will be the one to suffer.

Know your business goals before starting the search for commercial property! Know exactly what kind of office space you will be using. If you?re interested in eventually expanding your business, buy more office space than you currently need. This saves money in the long run because prices may be higher by the time you?re ready for more office space.

As you comb through possible brokers, search for those who have extensive experience in commercial markets. For better results they should specialize in the specific area that you want to buy or sell in. Allow the broker to acknowledge your wish for an exclusive agreement between the two of you.

Get your commercial property inspected before you try to sell it. If they flag issues that need to be fixed, repair them before you list the property for sale.

TIP! Tour any properties you are considering for purchase. Think about having a contractor as a companion to help evaluate the property.

Advertising your property to parties locally and abroad is important to ensure you get the best price possible. Many people only think locals will buy their property, and that?s a mistake. Many investors will consider purchasing a property outside their own region if the price is right.

If you are new to commercial real estate investing, you should investigate any tax benefits that you could be eligible for. Investors receive interest deductions on top of depreciation benefits. There is also ?phantom income?, which is taxed by the government although not received by the investor as cash. You need to be aware of this type of income before investing.

With the information you just acquired from this article you should have learned good tips you can apply when it comes to selling or buying commercial property. Take what you?ve learned here to heart, and continue to learn as much as you can about the real estate market.

TIP! It is a far lengthier, and more complicated, process to purchase a commercial property than a residential one. Understand, however, that the intensity and duration of the process is necessary to achieve the higher return on your investment.

Source: http://www.maynaseric.com/commercial-real-estate-helpful-tips-for-you-5

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Saturday, April 27, 2013

Peaches Geldof names son Phaedra

Reuters file

By Lily Harrison, E! Online

Congratulations to the happy family! ?Peaches Geldof, the daughter of singer and poverty campaigner Bob Geldof, welcomed her second child with husband Thomas Cohen on Wednesday, according to Hello! magazine.?

The happy parents named their son Phaedra after the ancient Greek play and one of her favorite songs by Lee Hazlewood called "Some Velvet Morning."

NEWS: Real Housewife Phaedra Parks is pregnant!

The couple have another son, 1-year-old Astala.

PHOTOS: Check out some other interesting celeb baby names!?

The new arrival's birthdate holds a special meaning to mum Geldof, as it is her late mother's birthday

Source: http://todayentertainment.today.com/_news/2013/04/26/17934125-peaches-geldof-names-son-phaedra?lite

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Internet Marketing Sgencies | Entrepreneurs Lead

7If you want to jump-start your life and your business, you have to know what type of Internet Marketing Sgencies?you are.

True financial success only comes to those that master this concept. So ask yourself, ?Do you know what kind of Internet marketer you are??

Have your marketing experiences on the Net been positive, negative or mixed?

As you read through the seven levels of marketers provided below, I want you to know that at various times in my life, I have been at almost every single one of them. It was only as my knowledge and experience increased that I was able to upgrade to the level I am at today.

At some point while reading the descriptions of each level, you will probably recognize where you are or where other people are you know.

I recommend while reading you write down where you currently are as you discover your level, to help improve your awareness of your current strategy. This will also help you realize where you need to go.

Here are the seven levels of Internet marketers.

Level 1 ? The Mooches

The ?Mooches? are people at the very bottom level of marketing. They?re clueless and sit around wasting their time. Most are completely ignorant of the moneymaking opportunities available on the Web. These people spend their time whining about their financial status without taking the time to evaluate what they need to do to get ahead.

Most Mooches don?t have a clue about Internet marketing. If you ask them what the Internet is for, they?ll say, ?to chat? or ?to e-mail friends? or even better, ?to watch porn?. You know, something useless.

Lever 2 ? The Wanna-Be

The ?Wanna-Be? has ambition, but not enough. They wander around in the dark looking under stones for a magic treasure box. They want to make money, but don?t have a clue how. They get sucked into ridiculous scams and waste their money on garbage ideas that won?t get them anywhere. They need to get smart quick about where they need to go to turn their life around.

Most Wanna-Be marketers have heard of the Internet and know people who make money on the Net, so they are easily excited about opportunities. Unfortunately they spend most of their money on MLM and other moneymaking scams rather than chasing real opportunities.

Lever 3 ? The Pretend To Be

The ?Pretend To Be? is living a lie. They pretend to work hard, to do what it takes to get where they need to be. But they don?t actually DO anything. Most are perfectionists, worried about getting it right the first time. They don?t realize just how much they can learn even by making a few mistakes.

Most Pretenders are waiting for the perfect time to start a new business. They don?t realize the perfect time is NOW. They talk talk talk about starting an Internet business but lack the guts necessary to DO IT. Many have successful offline businesses and spend lots of their hard earned money attending seminars and buying e-books about Internet marketing.

A good example of a Pretender is a successful overworked doctor who spends $20,000 on info-products but doesn?t develop a website. The Pretender doesn?t understand a key principle of this industry? You don?t have to get it right the first time; you just have to get started.

Level 4 ? The Newbie

The ?Newbie? is on their way to the fast track, they just lack experience. They have the desire to learn and grow, and may have the skill and talent necessary. They jump into opportunities with all the freshness one would expect of an eager beaver in the industry. They have done some homework, but lack the technical know how to get where they need to be.

There is hope for the Newbie. They feel excited and probably have read a few books about Internet marketing. Unlike Pretenders, they are willing to invest a lot of time in themselves. They will buy resale rights, reprint rights, licenses of many products? but lack the know how about how to market them.

Level 5 ? The Marketer

The ?Marketer? is well on their way to victory. They are making some money. They are strong marketers. They still lack the ambition necessary however to get off their butt and do what they need to do to truly realize victory.

Most Marketers have a website or a moneymaker but don?t have a business. They posses a strong understanding of marketing, copywriting and traffic generation and have a clear sense of what their audience is looking for. They are often leaders within their niche and make good money.

They enjoy a comfortable living. The problem is they are sitting on their ?ass-ets? and thinking what they have accomplished so far is all they can do. They fail to realize there is more opportunity available if they are willing to put in a little extra effort.

Level 6 ? The Master

The ?Master? is a smart marketing agent. They are making good money, and can teach others how to do the same. Most are visionaries, charismatic leaders who have a good handle on everything they need to succeed. They?ll fail only if they stop thinking about what more they can do. There is always more success just around the corner, if only one takes the time to look.

The Master marketers are millionaires, or at least making 6 figures a year. They are leaders in their industry. They are well versed in direct response marketing and can teach others. They have a vast amount of knowledge both online and offline and experience working in different businesses.

Most have experience working with adversity. They are high performance people who make great mentors. Most understand traffic conversion and traffic generation.

The Master marketer can get into any niche and make money, even if they don?t have any affinity or experience working with a niche.

They recognize the Internet is nothing more than a medium they can use to make money. They integrate online and offline marketing. They posses a solid understanding of copywriting, testing and tacking. They build a team of experts around them and delegate responsibility to talented people.

Level 7 ? The Entrepreneur

This is where everyone should aspire to be. The Entrepreneur has already achieved true victory. They are the models that others try to mimic and follow. If you ask me, your goals should be no less than achieving ?The Entrepreneur ? statue.

These are the multimillionaires, the master sales people and the master marketers. They have a strong team of talented people with different expertise surrounding them.

These are the people taking their companies public. They are raising capital and selling to the public? to shareholders? but not to customers.

They have an exit strategy in place before starting something new. They recognize the purpose of a business is to sell it or put it on autopilot so they can enjoy their lives to the fullest. This is where you want to be.

Example: ebay.com, google.com, yahoo.com? etc.

So now I ask you? Which one are you? Which one do you want to be? The people you know, which level are they at? Are they realizing their dreams? Why or why not?

You have to ask questions, have a firm understanding of where you are NOW and where you WANT to be soon if you want to succeed. Don?t just charge ahead blindly, but don?t sit on you?re ass either.

If you want to succeed, take charge of your life and your financial future. Find out where you are, and what steps you need to take to be where you want to be.

Tags: dotcom internet marketing, internet marketers, internet marketing agencies, internet marketing blog, internet marketing news, internet marketing promotion, internet marketing specialist, internet marketing strategies, internet marketing tips, internet marketing tool, internet marketing website

Source: http://entrepreneurslead.com/?p=1514

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Friday, April 26, 2013

Take An Early Look At Routehappy, The Travel Site That Highlights The Flights You'll Actually Enjoy

routehappy-logoRoutehappy is about to launch a new way for travelers to search for flights ? and TechCrunch readers can actually take a look now. The idea, as explained to me by co-founder and CEO Robert Albert, is to move beyond the focus on price and schedule that you find every on other flight search site. Sure, those things are important, but as I noted when Routehappy raised seed funding last year, when you suddenly find yourself stuck in a cramped seat without WiFi, you realize that other factors matter too.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/gkFp2xavKAI/

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Health News - Quit Smoking? Vitamin E May Give Extra Boost to ...

Study Suggests Specific Form of Vitamin Improves Function of Blood Vessels

COLUMBUS, Ohio ? Taking a specific form of a vitamin E supplement can accelerate the health benefits that occur when people quit smoking, new research suggests.

In the small study, improvement in blood vessel function associated with the added vitamin E potentially translates into an estimated 19 percent greater drop in future risk for cardiovascular disease.

Smokers were recruited to participate in a study to quit smoking for seven days, with blood markers of inflammation and blood vessel function measured before and after the trial. After seven days of not smoking, participants saw an increase in their vascular function by an average of 2.8 percent. Those who quit smoking and also took the gamma-tocopherol form of vitamin E showed a 1.5 percent additional improvement in vascular function.

Richard Bruno

Richard Bruno

While these changes in vascular function may appear to be small, previous large-scale studies suggest that every 1 percent increase in vascular function ? or improvement in the blood vessel?s ability to dilate ? translates into a 13 percent drop in risk of developing heart disease later in life.

?This is a very short-term study that shows very promising effects,? said Richard Bruno, associate professor of human nutrition at The Ohio State University and senior author of the study.

?The underlying rationale is that we know it takes many years before the risk for cardiovascular disease of a former smoker matches that of a nonsmoker. We hope to develop a therapy to combine with smoking cessation that could accelerate the restoration of vascular function and reduce cardiovascular risk.?

The research was presented Tuesday (4/23) at the annual Experimental Biology meeting in Boston.

The supplement in the study is not the same as the average vitamin E available on most store shelves. Vitamin E occurs in eight forms based on their chemical structure, and the most well-known form belongs to a variety called tocopherols. In this study, researchers tested the effects of the gamma-tocopherol form. The most common form of vitamin E, and the one for which humans have a dietary requirement, is alpha-tocopherol.

Though taking gamma-tocopherol is safe, Bruno noted that longer-term studies with more participants would be required to nail down specific dietary recommendations related to smoking cessation.

A total of 30 smokers in their 20s who had smoked at least half a pack per day for a year participated in the study. All participants stopped smoking, and 16 received 500 milligrams daily of gamma-tocopherol while 14 received a placebo.

?


?We hope to develop a therapy to combine with smoking cessation that could accelerate the restoration of vascular function and reduce cardiovascular risk.?


In addition to taking blood samples, researchers measured vascular function by obtaining ultrasound images of an artery in the upper arm as the vessel responded to a surge of blood flow after circulation in the arm was stopped for five minutes.

The quality of vascular function is defined by the artery?s ability to dilate in response to the surge of blood ? more dilation suggests the vessel has appropriate responses to changes in blood flow.

?Greater dilatory response is an indicator of vascular health. People with a long history of smoking tend to have low vasodilatory responses,? Bruno said.

Participants who took the supplements showed greater improvements in vascular function and also had lower levels of two inflammation-related proteins in their blood than did participants who received a placebo.

Bruno said the lower levels of those two proteins in the supplemented participants? blood suggest that the gamma-tocopherol form of vitamin E restores vascular function at least in part by lowering inflammation.

Gamma-tocopherol is abundant in the American diet, but is difficult to obtain from low-calorie sources. Food sources include soybean, canola and some other vegetable oils, and certain nuts such as pistachios, pecans, cashews and peanuts. Supplements that are rich in gamma-tocopherol can be found in specialty stores.

This work was conducted when Bruno was on the faculty at the University of Connecticut, and was funded by a grant from the Connecticut Department of Public Health.

Co-author Eunice Mah, a postdoctoral researcher in Bruno?s lab at Ohio State, presented the research at the meeting. Additional co-authors are Yi Guo, a graduate research associate at Ohio State, and Kevin Ballard, Ruisong Pei and co-principal investigator Jeff Volek of the University of Connecticut.

#

Contact: Richard Bruno, Bruno.27@osu.edu

Written by Emily Caldwell, (614) 292-8310; Caldwell.151@osu.edu

Note to reporters: Mah will present this research during a minisymposium titled ?Water and Fat Soluble Vitamins and Chronic Disease? from 8-10 a.m. Tuesday (4/23) in room 154 of the Boston Convention & Exhibition Center.

Bruno will be at the Experimental Biology meeting until Tuesday. To reach him at the meeting, send him an email or call Emily Caldwell at (614) 292-8310.

Source: http://www.healthcanal.com/blood-heart-circulation/38035-quit-smoking-vitamin-e-may-give-extra-boost-to-heart-health.html

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Oases of cool: Taking the heat out of urban living

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Metallica to debut new film on IMAX in September

NASHVILLE, Tenn. (AP) ? Metallica already planned to go big with its new 3D film. IMAX is helping make the debut for "Metallica Through The Never" giant-sized.

The film that mixes concert footage with a dramatic narrative and CGI will open Sept. 27, becoming the first movie to debut on IMAX's chain of super-sized screens. The film will open wide a week later.

"To be at the forefront in this situation where IMAX has never done this is very exciting," Metallica drummer Lars Ulrich said. "It's also a bit of a confidence booster. Being in the movie-making business is not necessarily our forte and it's been a very interesting three years. We've learned a lot about a lot of different things. The recognition from IMAX and to be able to have our fans and people that are interested in this film to see it and experience it in the IMAX format is super cool."

Ulrich, in his first interview about the movie, chuckled at the long road the film, directed by Nimrod Antal and released by Picturehouse, has taken to near completion. It remains in post-production where concert and narrative footage are being knitted together with CGI effects to create something the band thinks will be completely different from the average concert film.

"Any filmmaker hopes people like a film," Ulrich said, "but what I can guarantee is that it will be unlike anything that anybody's ever seen before ? so at least that's something. And for that I'm pretty excited."

Ulrich, speaking by phone from Cape Town, South Africa, where the pioneering metal band will play this week, didn't want to go too deeply into details about the film. It stars young "Chronicle" actor Dane DeHaan as a member of Metallica's concert tour crew who's sent on a special mission by the band. The movie follows two parallel story lines ? DeHaan's scripted narrative and the band's concert ? which intertwine throughout.

The band built a stage to film its concert pieces so fans will have the feeling of being inside the performance.

"There's no secret there are parts of Metallica's career that have been quite theatrical, of the different live experiences that we've had," Ulrich said. "And so we thought that we would give some of those theatrical presentations a kind of 2012 upgrade, especially for a bunch of our fans who were very, very young who have only heard about what happened in the '80s and '90s."

That the movie's release slipped into 2013 turns out to be a good thing in retrospect. Even if it's taken a few more checks than the band expected.

"Metallica (has a) tendency to jump and then start asking questions on the way down, then realize that as we get closer to the ground that there's no safety net and realize we should have asked more questions on the way down," Ulrich said. "But that's part of the rush. We jumped and this seemed like a pretty fun undertaking."

___

Online:

http://metallica.com

___

Follow AP Music Writer Chris Talbott: http://twitter.com/Chris_Talbott.

Source: http://news.yahoo.com/metallica-debut-film-imax-september-125445332.html

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Thursday, April 25, 2013

Indonesian Newsstand App Scoop Closes $2.4M Series B

Apps Foundry logoApps Foundry just announced that it has raised $2.42 million (S$3 million) in a Series B round of funding. The Indonesian company is registered and headquartered in Singapore, and this round of funding has come from Indonesia’s largest media group, Kompas Gramedia. The company’s main product is a?digital newsstand app called Scoop. This round of funding will go towards Apps Foundry’s expansion plans to the rest of the neighboring Southeast Asian countries like Malaysia, Thailand and Vietnam, said CEO, Willson Cuaca. Kompas Gramedia owns a number of different publishing platforms covering print media, radio, TV and online sites in Indonesia. To be precise, its PR states that it has 26 newspapers, 80 magazines, seven book publishers, 23 radio stations, 103 bookstores, and nine TV stations. And 50 hotels. Phew. One of its newspapers, Kompas Daily, has one of the largest circulations in the country, and prior to this funding round, Scoop had an exclusive arrangement with the newspaper. Kompas’ digital group director, Edi Taslim, said the app was attractive to the publisher because it’s already managed to get 90 percent of the country’s magazine publishers and 50 daily papers onboard. He added that 10,000 e-books from Kompas Gramedia’s seven publishers can be found on Scoop, and that the investment in the app maker was a strategic decision for the media giant in order for it to “stay on top of current trends” while minimizing the risk of undertaking the building of a similar app itself. Newsstand apps are attractive to publishers because they allow them to get content to readers without having to strike individual content deals with device makers themselves. Last year, a France-based digital newsstand app called Lekiosk?raised?$7.1 million?in a Series B round. The app is touted as “Spotify for magazines”, and last month the company announced a deal with Asus to have the Lekiosk preloaded on its Android gadgets. Cuaca told TechCrunch that this funding round for Apps Foundry will bring the company’s total funding to $3.4 million (S$4.3 million) since its launch in 2010. Its angel and seed round at the beginning came up to $257,939 (S$320,000), and was led by Indonesian accelerator, East Ventures. Its Series A was closed in December 2011, where it attracted $810,000 (S$1 million) primarily for Scoop from Shanghai-based VC?Gobi Partners, and Japanese investment firm?Mitsui Global Investment.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/NALvwDwuSV4/

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Wednesday, April 24, 2013

Credit Suisse 1Q profit jumps to $1.37 billion

BASEL, Switzerland (AP) ? Swiss bank Credit Suisse Group has reported first quarter profits of 1.3 billion Swiss francs ($1.37 billion), a sharp rebound from the same period a year ago.

Switzerland's second-biggest bank credited "positive momentum" from a transformed business model for its jump in net profits attributable to shareholders during the first three months, up from 44 million francs in the first quarter of 2012 when it took big charges on debts and paid out higher bonuses.

The Zurich-based bank said Wednesday that results for the January-March period showed "high returns, strong client franchises, reduced cost base and lower risk-weighted assets."

Like its competitor, UBS AG, Switzerland's biggest bank, Credit Suisse has been reducing exposure to potentially-risky investment banking at a time when Europe's economy is challenged by a debt crisis.

Source: http://news.yahoo.com/credit-suisse-1q-profit-jumps-1-37-billion-060511805--finance.html

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Zynga Plans To Accelerate Its Launch Cycle, Says New Games Won't Offset Declines In Q2

zynga logoZynga hasn't been releasing as many new titles in recent months, but things are about to pick up again, executives said during today's conference call discussing the company's first quarter earnings report. In fact, they said they're launching a big new title later today ? Draw Something 2. Chief Operations Officer David Ko said that there's been "a little bit of a pause in our title slate." Behind the scenes, he said the company has been reorganizing and reassessing its lineup, with a focus a four core genres (casual, casino, mid-core, and invest-and-express games), but we can "expect to see an uptick in our number of launches in the back half of the year" ? though he didn't offer a specific number.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/n7d9q94UsOk/

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Why Poor Customer Service is Poor Business - Peter Greenberg

Airlines & Airports, Customer Service, Driving, Car Rental & RVs, Featured Posts, Travel Planning ? on April 23, 2013 11:24 am
Why Poor Customer Service is Poor Business

Peter likes to say that good customer service is not about preventing things from going wrong, but about what you do to recover once things do go wrong. Our gadget expert Phil Baker recently took a trip to Hawaii where he had two contradictory customer service experiences:

Poor customer service is poor business. Poor customer service has caused huge problems for Dell while great customer service has been an important factor in Apple?s success. Good service seems like such a great opportunity for a company to make a positive impression, one that can be communicated far and wide over social network sites. But bad impressions will populate these sites even more rapidly.

While not exactly high tech, on a recent trip to Kauai with my family I had two customer experiences, one poor and the other superb. Here are the lessons I learned from both.

Needs Improvement
I?ve done lots of business with Avis for more than 20 years. This time, I rented a minivan for seven of us, including 5 and 8-year old boys. We put little mileage on the car during the six days we had it. When we returned it, an agent checked it over carefully and gave us a receipt saying all was good. Two months later I received a letter from Avis stating that my credit card was being charged $150 for excessive sand/dirt.

Now the car was sandy from the kids? beach toys and sandy feet, and all of our sandals. This this is Hawaii, after all, and it?s all about going to the beach!

When I called their customer service in near disbelief, Avis said the car must be returned in the same condition as received, said they needed to detail the car, and that it was out of service for five days. They sent me photos and, from what I saw, the sand could have been vacuumed out in 10 or 15 minutes. Yes there was sand, but nothing out of the ordinary, and nothing they found notable when we returned the car.

After Peter Greenberg?s staff wrote a letter to Avis? public relations department to get clarification, they received this response:

?In addition to having to vacuum the sand and other debris that is visible in the photos, Hawaii?s red dirt leaves stains which are not easily cleaned and which in this case required extra time to return the car to its original state of cleanliness. This vehicle had to be taken out of service and taken to adetailer?to accomplish this which is why the fee was assessed.?

I asked customer service for some sort of compromise, suggesting I pay for a car wash, and noted that my annual rentals amount to more than $6000 a year. The agent refused to compromise, as did her supervisor.

Car key rentalSo they were about to lose all of my future business, all for the sake of $150. Ironically that $150 was being whittled away based on the time they spent on the phone with me and the time they would spend with American Express, who is supporting me in disputing the charge.

In one final attempt, I emailed the CEO and the VP Customer Service and related this experience. The latter responded, ?As a valued customer and further review of your inquiry we will be removing the $150.00 charge.?

My question is ?Why are none of your people in the lower levels interested in saving a customer??

A Good Recovery

On the other hand, some companies do practice great customer service and one is Alaska Airlines. On this same trip, we booked our flight to Kauai out of Oakland, so we could fly with the rest of the family leaving from the Bay Area. But a few months before we were to leave, Alaska changed their return flight time to a much later hour that would cause us to miss our connecting flight to San Diego and the rest of my family to return much too late for their kids.

When we explained the problem, Alaska said that was their only return flight, but they would find all of us flights on other airlines. They routed my family through Maui to return earlier, and booked my wife and me on a return flight with one of their competitors, Hawaiian Airlines, via Honolulu to San Diego, with a connecting flight on the tiny Go Airline from Kauai to Honolulu.

But on the day of the flight, Go?s single plane had mechanical problems so we couldn?t get to Honolulu, and there were no other alternate flights available. (Fortunately we found a United Flight that we were able to take using mileage.)

I spoke to Alaska when I got home and they apologized, saying even though it wasn?t their airline, they?d work on getting us a refund on the non-refundable fares. Two weeks later a credit appeared on my credit card along with an email with two $150 certificates toward a future Alaska flight, apologizing for our inconvenience.

There?s no question that I will be loyal to Alaska and use them whenever possible. As for Avis, I?ll give them another chance, but the next time I go to Hawaii with my grandkids, I?ll be using Hertz!

For more information on customer service, check out:

By Phil Baker for PeterGreenberg.com. Phil Baker has more than three decades of experience in consumer and computer technology product development and program management. Check out his blog at?www.philipgbaker.com.

Source: http://www.petergreenberg.com/2013/04/23/why-poor-customer-service-is-poor-business/

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Ralph Lauren to pay $1.6 million to resolve Argentine bribery case

By Aruna Viswanatha

WASHINGTON (Reuters) - Clothing retailer Ralph Lauren Corp will pay more than $1.6 million to settle a criminal and civil investigation of allegations that one of its subsidiaries bribed government officials in Argentina.

U.S. authorities agreed not to prosecute the company after allegations surfaced that it bribed Argentinian customs officials in order to clear merchandise, some of it prohibited, the U.S. Justice Department said.

The company received the lenient treatment because of its "extensive" cooperation in the inquiry and new anti-bribery training for its employees, a world-wide risk assessment it conducted and other remedial measures.

The company will pay an $882,000 penalty to the DOJ and disgorge more than $730,000 in illicit profits and interest to the Securities and Exchange Commission, the two agencies said.

Ralph Lauren did not have an anti-corruption program or provide training to employees at its subsidiary in Argentina in the five-year period over which the bribes occurred, prosecutors said.

A lawyer for the company, Thomas Hanusik, said Ralph Lauren investigated the allegations, reported them to authorities and cooperated in the government probes.

The agreement with the SEC is the first non-prosecution agreement the agency has entered in the foreign bribery context.

In recent years both agencies have stepped up efforts to enforce the Foreign Corrupt Practices Act, a 1970s-era law that bars bribes to officials of foreign governments.

(Reporting by Sarah N. Lynch and Aruna Viswanatha; Editing by Gerald E. McCormick and Dan Grebler)

Source: http://news.yahoo.com/ralph-lauren-pay-1-6-million-resolve-foreign-142545814--finance.html

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Tuesday, April 23, 2013

Study: chicken, ground beef are riskiest meats

(AP) ? An analysis of more than 33,000 cases of foodborne illness shows that ground beef and chicken have caused more hospitalizations than other meats.

The report by the Center for Science in Public Interest says chicken nuggets, ham and sausage pose the lowest risk of foodborne illness.

The group used government data on 1,700 outbreaks over 12 years to analyze salmonella, E. coli, listeria and other pathogens that were definitively linked to a certain meat.

To calculate which meats were riskiest, CSPI ranked the foods in which contamination was most likely to cause hospitalizations. Some meats may have had more illnesses but were less likely to cause severe illness.

After ground beef and chicken, CSPI categorized turkey and steak as "high risk" and deli meat, pork, roast beef and beef or pork barbeque as "medium risk."

Salmonella and E. coli, pathogens that contaminate meat and poultry during slaughter and processing, accounted for a third of the illnesses surveyed. Clostridium perfringens, a lesser-known pathogen that usually grows after processing when foods are left at improper temperatures for too long by consumers or food establishments, accounted for another third.

While a large number of chicken illnesses were due to clostridium perfringens, chicken led to many hospitalizations partly because of the high incidence of salmonella in chicken that isn't properly cooked.

Most of the ground beef illnesses were from E. coli, which is found in the intestinal tracts of cattle and can transfer to the carcass if the meat isn't handled properly during slaughter. Ground beef can be riskier than steak and other beef products because pathogens are spread during the grinding process.

According to the report, listeria, salmonella and E. coli required the most hospitalizations.

The group noted that the data is incomplete because so many foodborne illnesses are not reported or tracked. The CDC estimates that as many as 48 million Americans get sick from food poisoning each year.

To reduce foodborne illnesses from meat, CSPI recommends what they call "defensive eating" ? assuming that meat can be unsafe. Safe handling includes not letting meat juices drip onto other food or counters, cleaning cutting boards and plates that have held raw meat, wearing gloves when preparing meat and washing hands often. Cooks should also make sure meat is heated to the proper temperature before eating it.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/bbd825583c8542898e6fa7d440b9febc/Article_2013-04-23-Riskiest%20Meats/id-3fad1465ccab462f96803cbdc5979c6a

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Monday, April 22, 2013

Syrian opposition rejects extremism in nod to Western demands

By Mariam Karouny and Nick Tattersall

ISTANBUL (Reuters) - Syria's opposition outlined its vision for an era after President Bashar al-Assad on Sunday, rejecting "all forms of terrorism" and vowing to keep weapons out of the "wrong hands" in a nod to the demands of its Western backers.

After six hours of meetings in a palace on the shores of the Bosphorus in Istanbul, the declaration by the main opposition Syrian National Coalition was welcomed by allies including the United States and Britain.

U.S. Secretary of State John Kerry said Washington would double its non-lethal aid to opposition forces in Syria to $250 million and that foreign backers had agreed to channel all future assistance through the rebels' Supreme Military Council.

Speaking after the "Friends of Syria" meeting of the opposition and their international backers, Kerry stopped short of a U.S. pledge to supply weapons that the anti-Assad insurgents have sought.

But he said the rebels' foreign backers were committed to continuing support to them and "there would have to be further announcements about the kind of support that that might be in the days ahead" if Syrian government forces failed to pursue a peaceful solution.

The pledge is far less than what is sought by U.S. allies Britain and France and some U.S. lawmakers.

British Foreign Secretary William Hague said the European Union would in the coming weeks discuss easing an arms embargo which has prevented weapons supplies to the Syrian rebels. His German counterpart, Guido Westerwelle, said Berlin was skeptical about arming the rebels but also said the EU must discuss it.

The opposition declaration vowed any weapons it attains would not fall into the wrong hands, a key concern of its Western backers, and said its goal was a "democratic, pluralistic" Syria.

Syria's al-Nusra Front, one of the most effective rebel forces battling Assad's troops, formally pledged allegiance to al Qaeda leader Ayman al-Zawahri this month. The United States has designated the Nusra Front a terrorist organization.

"We realize that there are radical and extremist elements in Syria which follow an agenda of their own. We firmly reject and condemn all forms of terrorism and any extremist ideology or mentality, as do the Syrian people," it said.

The coalition pledged it would not allow acts of revenge against any group in Syria, saying that members of Assad's administration "with blood on their hands" would be held accountable through fair trials.

'CLEAREST LANGUAGE YET'

The Syrian conflict began more than two years ago as peaceful demonstrations against Assad's rule but gradually became militarized under a heavy crackdown by his forces.

A subsequent civil war pitted the Sunni majority against members of Assad's Alawite sect, an offshoot of Shi'ite Islam, in a conflict which has killed more than 70,000 people.

"Today, it's safe to say that we are really at a critical moment," Kerry said. "The stakes in Syria couldn't be more clear: Chemical weapons, the slaughter of people by ballistic missiles and other weapons of huge destruction."

The Syrian opposition's Western backers have been alarmed at the rise of radical Islamist groups like the al-Nusra Front in the insurgent ranks, who consider Alawites and Shi'ites as infidels.

"We will not tolerate or allow acts of revenge and retribution against any group in Syria," the opposition coalition said in its declaration.

Britain's Hague said the declaration was "the clearest language" yet from the opposition in renouncing radical groups and committing to a democratic solution.

The crisis in Syria has divided world powers, with the United States, Europe, Gulf states and Turkey backing the opposition, while Russia, Iran and others have backed Assad.

Opposition leader Moaz Alkhatib urged Russia to play a positive role "to stop the bloodshed" in an increasingly sectarian war that risks engulfing the region.

"We strongly call on Iran not to get involved more than it has and to pull out its officers," Alkhatib told a joint news conference with Kerry and Turkish Foreign Minister Ahmet Davutoglu.

"(Iran) also has to ask Hezbollah to pull out its fighters from Syria in order to avoid dragging the region to a bigger battle," he said.

The rebels accuse the Lebanese Shi'ite movement Hezbollah of sending fighters to support Assad's forces. Several members of Hezbollah have been killed in clashes in villages near the Syria-Lebanon border.

The Syrian opposition had hoped the Istanbul meeting would give teeth to a tacit agreement that arming rebel groups is the best way to end Assad's rule.

(Additional reporting by David Brunnstrom; Editing by Paul Simao)

Source: http://news.yahoo.com/syrian-opposition-rejects-extremism-nod-western-demands-003559751.html

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Saturday, April 20, 2013

Amazon Is Finally Setting Up Shop In Russia, Says Report, Expanding Its International Footprint Again

Image (1) russia.jpg for post 364461E-commerce giant Amazon looks like it is gearing up for the latest chapter in its international expansion: an operation in Russia. According to this article in Forbes (in Russian) the company has opened its first office in the country, headed by Arkady Vitrouk. Vitrouk is the former general director of ABC-Atticus, a publishing group owned by media barron Alexander Mamut.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/ELnnmhL66ec/

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Shots fired in Mass. as police seek bomb suspect

WATERTOWN, Mass. (AP) ? Gunfire erupted Friday night amid the manhunt for the surviving suspect in the Boston Marathon bombing, and police in armored vehicles and tactical gear rushed into the Watertown neighborhood in a possible break in the case.

The burst of activity came at the end of a tense day in and around Boston, and less than an hour after police announced that they were scaling back the hunt because they had come up empty-handed following an all-day search that sent thousands of SWAT team officers into the streets and paralyzed the metropolitan area.

Less than an hour after the hail of gunfire, a round of blasts could be heard. A state police spokesman said only that the activity was related to the search for 19-year-old college student Dzhokhar Tsarnaev.

Boston Mayor Tom Menino told WBZ-TV the suspect was holed up in a boat parked in a backyard. Reporters were being kept away from the scene and a message left for Menino's spokeswoman wasn't immediately returned.

Before the gunfire, State Police Col. Timothy Alben said at a news conference that he believed Tsarnaev was still in Massachusetts because of his ties to the area. But authorities lifted the stay-indoors warning for people in the Boston area, and the transit system started running again by evening.

"We can't continue to lockdown an entire city or an entire state," Alben said. At the same time, he and other authorities warned that Tsarnaev is a killer and that people should be vigilant.

Tsarnaev fled on foot after a furious overnight gun battle that left 200 spent rounds behind and after a wild car chase in which he and his brother hurled explosives at police, authorities said. His brother, 26-year-old Tamerlan Tsarnaev, died in the shootout, run over by his younger brother in a car as he lay wounded, according to investigators.

During the overnight spasm of violence, the brothers also shot and killed an MIT policeman and severely wounded another officer, authorities said.

Law enforcement officials and family members identified the brothers as ethnic Chechens who came to the U.S. from Russia. They lived near Boston and had been in the U.S. for about a decade, an uncle said.

Around midday, as the manhunt dragged on, the suspects' uncle Ruslan Tsarni of Montgomery Village, Md., pleaded on television: "Dzhokhar, if you are alive, turn yourself in and ask for forgiveness."

The search by thousands of law enforcement officers all but paralyzed the Boston area for much of the day. Officials shut down all mass transit, including Amtrak trains to New York, advised businesses not to open, and warned close to 1 million people in the entire city and some of its suburbs to stay inside and unlock their doors only for uniformed police.

"We believe this man to be a terrorist," Boston Police Commissioner Ed Davis said. "We believe this to be a man who's come here to kill people."

Some neighborhoods resembled a military encampment, with officers patrolling with guns drawn and aimed, residents peering nervously from windows and people near surrounded buildings spirited away.

The bloody turn in the case came just hours after the FBI released photos and video of two suspects in the bombing and asked for the public's help in identifying and catching them.

Authorities said the man dubbed Suspect No. 1 ? the one in sunglasses and a dark baseball cap in the surveillance-camera pictures ? was Tamerlan Tsarnaev, while Suspect No. 2, the one in a white baseball cap worn backward, was his brother.

The bombings on Monday near the Boston Marathon finish line killed three people and wounded more than 180, tearing off limbs in a spray of shrapnel and sparking fears across the nation that another terrorist attack had come to U.S. soil.

Chechnya has been the scene of two wars between Russian forces and separatists since 1994, in which tens of thousands were killed in heavy Russian bombing. That spawned an Islamic insurgency that has carried out deadly bombings in Russia and the region, although not in the West.

But investigators have shed no light on the motive for the Boston Marathon bombing and said it was unclear whether any terrorist organizations had a hand in it.

The FBI was swamped with tips after the release of the photos ? 300,000 every minute by one estimate ? but what role those played in the overnight clash was unclear. State Police spokesman Dave Procopio said police realized they were dealing with the bombing suspects based on what the two men told a carjacking victim during their getaway attempt.

Exactly how the long night of crime began was marked by conflicting reports. But police said the brothers carjacked a man in a Mercedes-Benz in Cambridge, just across the Charles River from Boston, then released him unharmed at a gas station.

They also shot to death a Massachusetts Institute of Technology police officer, 26-year-old Sean Collier, while he was responding to a report of a disturbance, investigators said.

The search for the Mercedes led to a chase that ended in Watertown, where authorities said the suspects threw explosive devices from the car and exchanged gunfire with police. A transit police officer, 33-year-old Richard Donohue, was shot and critically wounded, authorities said.

Dzhokhar Tsarnaev somehow slipped away. He ran over his already wounded brother as he fled by car, according to two law enforcement officials who spoke on condition of anonymity because they were not authorized to discuss the investigation.

Tamerlan Tsarnaev died at a Boston hospital after suffering what doctors said were multiple gunshot wounds and a possible blast injury.

The brothers had built an arsenal of pipe bombs, grenades and improvised explosive devices and used some of the weapons in trying to make their getaway, said Rep. Dutch Ruppersberger, D-Md., a member of the House Intelligence Committee.

Another uncle, Alvi Tsarnaev, who also lives in Montgomery Village, Md., told news organizations that Tamerlan Tsarnaev had called him Thursday night ? hours before his firefight with police ? and the two spoke for the first time in two or three years. He said the young man asked for forgiveness for the rift in the family.

"He said, 'I love you and forgive me,'" the uncle said.

Watertown resident Kayla Dipaolo said she was woken up overnight by gunfire and a large explosion that sounded "like it was right next to my head ... and shook the whole house." She said she was looking at the front door when a bullet came through the side paneling. SWAT team officers were running all over her yard, she said.

"It was very scary," she said. "There are two bullet holes in the side of my house, and by the front door there is another."

Christine Yajko said she heard two loud explosions and gunfire. She said a police officer later knocked on her door and told her there was an undetonated improvised explosive device in the street and warned her to stay away from the windows.

"It was on the street, right near our kitchen window," she said.

Tsarni, the men's uncle, said the brothers traveled here together from Russia. He called his nephews "losers" and said they had struggled to settle in the U.S. and ended up "thereby just hating everyone."

U.S. government officials, speaking on condition of anonymity because they were not allowed to talk about an investigation in progress, said Tamerlan Tsarnaev traveled to Russia last year and returned to the U.S. six months later.

His last known address was in Cambridge, Mass. He had studied accounting as a part-time student at Bunker Hill Community College in Boston for three semesters from 2006 to 2008, the school said.

Dzhokhar Tsarnaev was registered as a student at the University of Massachusetts Dartmouth. Students said he lived in a dorm there and was on campus this week after the Boston Marathon bombing. The campus closed down Friday along with colleges around the Boston area.

The city of Cambridge announced two years ago that it had awarded a $2,500 scholarship to him. At the time, he was a senior at Cambridge Rindge & Latin School, a highly regarded public school whose alumni include Matt Damon, Ben Affleck and NBA Hall of Famer Patrick Ewing.

The men's father, Anzor Tsarnaev, said in a telephone interview with AP from the Russian city of Makhachkala that his younger son, Dzhokhar, is "a true angel." He said his son was studying medicine.

"He is such an intelligent boy," the father said. "We expected him to come on holidays here."

According to the FBI, Dzhokhar Tsarnaev was seen setting down a bag at the site of the second of two explosions at the marathon finish line.

Insurgents from Chechnya and neighboring restive provinces in the Caucasus have long been involved in terrorist attacks in Moscow and other places in Russia.

In 2002, Chechen militants took 800 people hostage in Moscow and held them for two days before special forces stormed the building, killing all 41 captors. Also killed were 129 hostages, mostly from the effects of the gas Russian forces used to subdue the attackers.

Chechen insurgents also launched a 2004 raid in the southern Russian town of Beslan and took hundreds of hostages. The siege ended in a bloodbath two days later, with more than 330 people, about half of them children, killed.

___

Sullivan and Associated Press writer Stephen Braun reported from Washington. Associated Press writers Jay Lindsay in Watertown, Pat Eaton-Robb in Boston and Jeff Donn in Cambridge, Mass., contributed to this report.

Source: http://news.yahoo.com/shots-fired-mass-police-seek-bomb-suspect-232039323.html

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CHSAA membership shoots down Colorado private high school sports promotion system

The CHSAA legislative council meeting on Thursday. (Ryan Casey, The Denver Post)

AURORA???The public-private debate surrounding high school athletics in Colorado isn't going anywhere. Instead, after a meeting on Thursday, the state's membership remains divided.

A proposal seeking to install a promotion system for successful private school programs was narrowly shot down at the Colorado High School Activities Association's legislative council meeting in Aurora on Thursday morning.

"We're split," CHSAA commissioner Paul Angelico said afterward.

The proposal would have applied to any school that can selectively pick its enrollment, and sought to measure success over a four-year period with a points system.

Effectively, private schools would have gathered points for successes such as state championships (10 points), semifinal appearances (six points) and so on. If schools went over a 32-point threshold, they would be forced to move up a classification for at least one two-year cycle.

The bylaw, requiring a simple majority, went down by way of a 34-33 vote ? but only after a handful of private school administrators spoke out against it.

"I'm all for athletic equity and competitive balance, but I think that this proposal, with the way it's worded, is a bad precedent to set," Kent Denver athletic director Scott Yates said before the vote. "In this case, we are isolating that group and we are proposing, to some degree, that there is a punishment for success."

The proposal would not have changed the classification structure until the 2016-17 season.

The 32-point threshold, though, is actually rather steep. Hypothetically, if the rule were to go into effect starting next school year, the change would have affected only seven individual teams, Angelico said.

Still, the proposal failed. And Alexander Dawson athletic director David Hansburg was its most vocal opponent.

"The price for going to Alexander Dawson School is $21,000," Hansburg said before the vote. "I think this

rule is implying that we are throwing $21,000 at certain kids who have certain abilities."

In arguing against the proposal, the private administrators continually hammered the point that they do not recruit athletes. But Angelico said the proposal did not deal with recruiting.

"It was not about those things," he said. "There's an imbalance of competitive balance somewhere, and this is a way to address it.

"When it was presented to me by the superintendents, it was about, 'There's a disproportionate amount of championships won by some schools (and) one could attribute it to the fact that they're private.' "

The legislative council was not in the mood to change things on Thursday morning. Among proposals also shot down:

? One which would have allowed coaches to hold voluntary clinics, open gyms or weight room sessions with eighth-grade students living in their attendance area.

? An exception allowing teams to play in tournaments over winter break.

? An expansion of softball's season to 23 games.

? A change to the Sunday contact rule which would have allowed club coaches to interact with their high school athletes out of season.

Ryan Casey: 303-954-1983, rcasey@denverpost.com or twitter.com/jryancasey

Source: http://www.denverpost.com/preps/ci_23054110/chsaa-shoots-down-colorado-private-high-school-sports?source=rss

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Friday, April 19, 2013

Coach Petrino loves the Vandal work ethic

Published: Apr 18, 2013 at 9:13 PM MDT Last Updated: Apr 18, 2013 at 10:48 PM MDT
Coach Petrino loves the Vandal work ethic?Play Video
MOSCOW, Idaho (KBOI) - Paul Petrino's first spring season as head football coach of the Idaho Vandals is almost over, save Friday's spring game.

And,if you ask coach Petrino about his team, he'll almost wax poetic on their work ethic.

"You know, they're great to be around. They're always up beat, always have a great attitude, they're always positive, so that makes it even better. They just show up everyday with a lunch pail, and go to work, you know what I mean?

"They're just hard workers. They never have any negative energy at all, and then on top of all that they're good players," said coach Petrino.

They'll be on display Friday night at the Kibbie Dome for the annual Vandal spring game. It all starts at 7 pm (MTN).

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Source: http://www.kboi2.com/sports/Coach-Petrino-likes-work-ethic-of-his-Vandals-203715321.html

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Monday, April 15, 2013

Corruption Allegations Rock Australia's CSIRO

An anonymous reader writes "Australia's premiere government research organization the CSIRO has been rocked by allegations of corruption including: dishonesty with 60 top-class scientists bullied or fired, fraud against drug giant Novartis, and illegally using intellectual property, faking documents and unreliable testimony to judicial officers. CSIRO Boss Megan Clark has refused to discipline the staff responsible and the federal police don't want to get involved. Victims are unimpressed and former CSIRO scientists are calling for an inquiry."

Source: http://rss.slashdot.org/~r/Slashdot/slashdotScience/~3/uTTmgyNT54M/story01.htm

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Society benefits from traditional marriage | Columbia County News ...

Society benefits from traditional marriage | Columbia County News-Times

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Columbia County News-Times ?2013. All Rights Reserved.

Source: http://newstimes.augusta.com/opinion/letters/2013-04-14/society-benefits-from-traditional-marriage

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