Dell Pushes Warranties While Claiming Help-Desk Customers Won Phony Sweepstakes

If you call the Dell support line, chances are you're the lucky winner of the chance to pay $300 for Dell warranty protection. Laptop Magazine called Dell three times with a number of simple problems, including trackpad issues and software problems. Each time the CSR informed the reporter that they had won a "daily drawing to purchase a four-year extended hardware warranty for our laptop for $317." The CSRs also offered software warranties for hardware questions and even forced a warranty on the customer during a question on how to use the trackpad with three fingers.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/NWXRyNzBF58/

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